Player protection workflow

Casino complaints

Complaints will be moderated, stripped of private data, assigned to a complaint manager, and optionally shared with a verified casino representative.

Stížnosti 2 Complaint center

Resolved 1 Processed

Registration required 100% Complaints are accepted only from registered users

Zdroje a důkazy Private Describe what happened. Do not include private documents, emails, payment IDs, or personal data.

1 Registration required

Guest complaints are disabled. The final flow will require account registration, email verification, private evidence upload, and moderation before publication.

2 Zdroje a důkazy

Evidence stays private; public text is stripped of personal data.

3 Moderated discussion

Moderator assigns status and requests representative response.

4 Resolved

Final outcome is published only after safety review.

Registration required

Complaints are accepted only from registered users

Guest complaints are disabled. The final flow will require account registration, email verification, private evidence upload, and moderation before publication.

Přihlášení Registrace

Riobet Casino

Delayed withdrawal

Amount: 1 200 €
Status: Under review

Under review Otevřít

PlayFortuna Casino

Kyc verification

Amount: 900 €
Status: Resolved

Resolved Otevřít